Find answers to your questions about Add Click Go
Track packages, modify orders, and more
Rates, times, and delivery options
Return policy and how to get refunds
Manage your account and preferences
Start selling and manage listings
Gig worker questions and support
Payment methods and billing issues
Benefits and managing subscription
Go to "Your Orders" in your account menu. Click on the order you want to track. You'll see real-time tracking updates including pickup, transit through the FBG network, and delivery status. We also send email notifications at each stage.
Yes, but only before it ships. Go to "Your Orders," select the order, and click "Cancel Order" or "Modify Address." Once shipped, you'll need to wait for delivery and initiate a return if needed.
Order statuses explained:
First, check your tracking information to see the latest status. If the order shows "Delivered" but you didn't receive it, check with neighbors or household members. Contact our support team within 48 hours if you still can't locate the package.
Shipping is calculated as $0.55 per cubic foot + $0.15 per pound, with a minimum of $2.50 per item. Premium members get free shipping on all eligible items. See our Shipping Rates page for detailed examples.
Delivery times vary by distance:
Currently, we only ship within the United States and U.S. territories. International shipping is planned for future expansion.
Yes, before the item ships. Go to "Your Orders" and edit the address. Once shipped, contact support immediately�we may be able to reroute the package, but additional fees may apply.
We offer a 30-day return policy for most items. Items must be in original condition with tags attached. We provide free return shipping. See our Returns page for full details.
Go to "Your Orders," select the item, and click "Return or Replace Items." Choose your reason and refund method. Print the prepaid return label, pack the item, and drop it at a Gig Return Depot or schedule a pickup.
Refunds are processed within 5-7 business days after we receive and inspect your return. It may take an additional 3-5 days for the funds to appear in your account. Store credit is issued immediately upon inspection.
Contact support immediately with photos of the damage. We'll send a replacement right away at no charge. You can return the defective item at your convenience with a prepaid label.
Click "Sign In" in the top right, then select "Create Account." Enter your email, create a password, and follow the prompts. You can also sign up with Google or Facebook for faster registration.
Click "Sign In," then "Forgot Password." Enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Go to "Your Account," then "Account Settings." You can update your name, email, phone number, addresses, and payment methods. Changes are saved automatically.
Yes. Go to "Account Settings" and select "Close Account." Note that this action is permanent and you'll lose access to order history and saved information. Outstanding orders must be completed or canceled first.
Visit our Seller page and click "Start Selling." Complete the registration, choose a subscription plan, and you can begin listing products immediately. We recommend using FBG for hassle-free fulfillment.
Seller fees include:
Payments are processed bi-weekly via direct deposit. Funds from completed orders (delivered and past the return window) are included in the next payment cycle.
FBG (Fulfillment By Gig-Worker) is our decentralized logistics network. We store, pack, and ship your products through a network of gig workers. It's perfect if you don't want to handle fulfillment yourself. Learn more on our FBG page.
Visit our FBG page and choose your role: Storage Host, Sorting Worker, or Delivery Driver. Complete the application, pass a background check, and start earning within 3-5 business days.
Earnings vary by role:
Payments are processed weekly via direct deposit. Earnings from Monday-Sunday are paid the following Friday.
All inventory is covered by Inland Marine Insurance. If damage occurs due to negligence, liability is determined based on photo verification. Always follow proper handling protocols and report issues immediately through the app.
We accept Visa, Mastercard, American Express, Discover, debit cards, and PayPal. Payment information is securely encrypted and stored for future purchases.
Payments may be declined due to insufficient funds, incorrect billing information, or security holds. Contact your bank or card issuer for specific reasons. You can try a different payment method or update your billing address.
Go to "Your Account," then "Payment Options." Click "Add Payment Method" or select an existing card to edit or remove it. Your default payment method is used for all purchases unless you choose otherwise at checkout.
Yes. We use industry-standard SSL/TLS encryption and PCI-DSS compliant payment processors. Your full card number is never stored on our servers�only tokenized references for processing.
Can't find the answer you're looking for? Our support team is here 24/7