Shipping Rates & Policies

Transparent, affordable shipping powered by our decentralized FBG network

Shipping Overview

Affordable Rates

Starting at $2.50 per item

Premium Membership

Free shipping on eligible items

Fast Delivery

3-7 business days nationwide

Package Tracking

Track every step of delivery

Standard Shipping Rates

Our transparent pricing is based on item size and weight, powered by our efficient FBG network

Shipping Cost Formula

$0.55 per cubic foot + $0.15 per pound

Minimum $2.50 per item

Cubic Feet Calculation:

(Length � Width � Height) � 1,728

Dimensions in inches

Weight Component:

Total package weight in pounds

Includes packaging materials

Example Shipping Costs

Standard Shoebox

13" � 8" � 5" | 2 lbs

$2.50

Minimum rate applied

Cubic Feet: 0.30 cu.ft � $0.55 $0.17
Weight: 2 lbs � $0.15 $0.30
Total (Minimum $2.50) $2.50
Medium Box

18" � 14" � 8" | 5 lbs

$4.45

Calculated rate

Cubic Feet: 1.17 cu.ft � $0.55 $0.64
Weight: 5 lbs � $0.15 $0.75
Total $4.45
Large Box

24" � 18" � 12" | 10 lbs

$8.25

Calculated rate

Cubic Feet: 3.00 cu.ft � $0.55 $1.65
Weight: 10 lbs � $0.15 $1.50
Total $8.25

Premium Membership: Unlimited Free Shipping

Get free shipping on all eligible items for just $10/month

Premium Benefits

  • Free shipping on all eligible items (no minimums)
  • Unlimited orders per month
  • Priority processing and delivery
  • Exclusive member-only deals
  • Priority customer support
$10/month

Cancel anytime, no commitments

Savings Example

5 orders/month at $4 shipping -$20
Premium membership -$10
Your Savings $10/month
Join Premium Now

Pay just once, ship unlimited times

Delivery Timeframes

1-2

Local Delivery

Within 50 miles of FBG location

1-2 Days

STANDARD
3-5

Regional Delivery

Within 500 miles

3-5 Days

5-7

Nationwide

Coast to coast

5-7 Days

Delivery Time Factors

May Be Faster If:

  • Item stored in nearby FBG location
  • Premium member with priority processing
  • Direct route available in FBG network

May Take Longer If:

  • Rural or remote delivery address
  • Weather delays or natural events
  • Peak holiday season volumes

Real-Time Package Tracking

Track Every Step of Your Delivery

Our FBG network provides real-time updates with photo verification at each handoff point

Order Placed & Confirmed

Seller notified, item prepared for pickup

Picked Up from Storage

Storage host releases item to driver

In Transit

Moving through FBG network to destination

Arrived at Local Hub

Item ready for local delivery

Out for Delivery

Local driver on route to your address

Delivered

Package delivered with photo confirmation

Photo Verification at Every Step

Our gig workers take photos at each handoff point, providing complete transparency and accountability throughout the delivery process. This protects both customers and workers, ensuring secure chain of custody.

Shipping Policies

Order Processing Time

Orders are typically processed and shipped within 1-2 business days after order confirmation. Premium members receive priority processing.

  • Standard: 1-2 business days processing
  • Premium Members: Priority same-day processing when possible

Shipping Restrictions

For safety and legal compliance, certain items cannot be shipped through our FBG network:

  • Hazardous materials and flammables
  • Perishable food items
  • Live animals or plants
  • Firearms, ammunition, or weapons
  • Illegal or counterfeit goods
  • Tobacco products or alcohol

Address Changes & Delivery Instructions

Before Shipment: You can update your delivery address anytime before the item ships. Go to "Your Orders" and select "Edit Address."

After Shipment: Once shipped, contact our support team immediately. Address changes may incur additional fees or delays.

Delivery Instructions: Add special delivery notes (e.g., "Leave at back door") in your order during checkout or in your account settings.

Lost or Damaged Packages

All shipments are covered by our Inland Marine Insurance and photo verification system. If your package is lost or arrives damaged:

  1. Contact customer support within 48 hours of delivery (or expected delivery date)
  2. Provide your order number and photos of damage (if applicable)
  3. We'll investigate using our photo verification chain of custody
  4. Full refund or replacement issued within 5-7 business days

Protection Guarantee: Every package is tracked and photographed at each handoff. You're fully protected.

International Shipping

Currently, Add Click Go only ships within the United States and U.S. territories. International shipping is planned for future expansion. Sign up for our newsletter to be notified when international service becomes available.

Have Questions About Shipping?

Our customer support team is here to help with any shipping questions or concerns.

Ready to Shop with Fast, Affordable Shipping?

Experience the Add Click Go difference with transparent pricing and real-time tracking