Easy returns with our 30-day satisfaction guarantee. Your happiness is our priority.
Full refund within 30 days of delivery
We cover return shipping costs
Drop off at local depot or schedule pickup
Refund processed within 5-7 business days
We want you to be completely satisfied with your purchase. If you're not happy, we make returns easy.
Full refund to your original payment method
Processing: 5-7 business days after receipt
Get 110% back as store credit
Bonus: Extra 10% for future purchases
Swap for a different item
Benefit: No need to wait for refund
Most returns have NO restocking fee. However, certain electronics and large items may incur a 15% restocking fee if returned without defect and outside manufacturer warranty.
No restocking fee if: Item is defective, damaged in shipping, or wrong item sent by seller.
Log into your account and go to "Your Orders." Select the item you want to return and click "Return or Replace Items." Choose your reason and preferred refund method.
After submitting your return request, you'll receive a prepaid return shipping label via email. Print the label and attach it to your package.
No printer? Select "Print at Depot" option and we'll print it for you at the drop-off location.
Place the item in its original packaging if possible. Include all accessories, manuals, and documentation. Seal the package securely with tape.
You have two convenient options for returning your item:
Request a free pickup from your home or office
Once your return is processed by the depot or picked up by a driver, you'll receive tracking updates via email and in your account.
You'll receive notifications when: Item is received at depot, Item is inspected, and Refund is processed.
After we inspect your return (typically 2-3 business days), your refund will be processed within 5-7 business days to your original payment method, or store credit is issued immediately.
Pro Tip: Choose store credit to get 110% back and shop immediately!
If you receive a defective or damaged item, we'll send you a replacement at no charge. No need to return the defective item first�we'll ship the replacement immediately.
Drop off your returns at any of our local Gig Return Depots�no need to wait for a pickup or go to the post office
Use our depot locator to find the closest return location to you. Most urban areas have multiple depots within 5 miles.
Find a DepotMany depots offer evening and weekend hours for your convenience. Drop off your returns whenever it works for you.
7am - 9pm Daily
Show your QR code from the return confirmation, hand off your package, and you're done. Takes less than 2 minutes.
Fast & Easy
You have 30 days from the date of delivery to initiate a return for most items. Defective or damaged items can be returned at any time, even beyond 30 days.
No! Add Click Go provides free return shipping for all eligible returns. We'll email you a prepaid return label after you initiate your return.
Refunds are typically processed within 5-7 business days after we receive and inspect your return. The funds may take an additional 3-5 business days to appear in your account depending on your bank or credit card issuer.
Yes! When initiating your return, select "Exchange" and specify what you'd like instead. We'll ship the new item right away, and you can return the original at your convenience.
That's okay! While we prefer items be returned in original packaging, you can use any secure box or packaging material. Just make sure the item is well-protected and include all accessories.
Returned items in good condition are inspected and may be resold. Items that can't be resold are processed through our Gig Return Depots, where they're bundled into mystery boxes for discount resale, reducing waste and promoting sustainability.
Yes! Gift recipients can return items for store credit or exchange without needing the original payment information. If you'd like a refund to the purchaser's payment method, they'll need to initiate the return.
Returns are rarely denied, but it may happen if an item is not in its original condition, is past the 30-day window (and not defective), or falls under non-returnable categories. We'll notify you via email and offer options, such as partial refund or return of the item to you.
Our customer support team is here to assist you with any return or replacement questions. We're available 24/7 to help make your return process as smooth as possible.
With our 30-day return policy and free return shipping, you can shop worry-free at Add Click Go